Privacy Policy

Swimming Pool Etc. Return Policy

At Swimming Pool Etc. we understand under certain circumstances items need to be returned. Items must be returned within 30 days of the original purchase date, in new and unused condition. We incur shipping costs on your behalf after pickup which the buyer is responsible for so any shipping and handling fees are non-refundable, and any item returned or refused for delivery will be subject to a 25% restocking fee, and any shipping charges.

Due to the nature of the following products all sales are final but still have manufactures warranty: alarms, covers, heaters, liners, filter cartridges, motors, slides, water features, pool or spa parts and all fiber optic products. No exchanges will be made after 30 days. No returns or refunds will be made after 120 days from purchase date. Some online companies charge very high shipping fees, we at SPE charge a small non refundable processing fee and our shipping is free within the continental USA, if your ordering outside the continental USA please call us first.

Special orders are manufactured, based on your measurements and specifications. In all that you measure or specify, you are responsible for accuracy of these measurements and any information that is provided. Returns on custom orders will only be accepted for manufactures defects only. Customer is responsible for all compatibility issues; if uncertain about compatibility please contact the manufacture directly. All large items such at heaters and slides are curb side delivery, meaning the customer must assist driver in unloading, check with us prior to ordering about large sized items, we can arrange lift gates for an additional fee.

Any damages and or shortages must be made at the time of delivery. By accepting delivery you accept all responsibility of delivered item. Returns must be shipped back via UPS or FedEx, with tracking numbers and must be insured for the amount of the original purchase price. Returns must have a RGA number, without a RGA number an item cannot be returned, and any returns without a RGA number will be refused. To obtain a RGA number just click on the return form, and fax it to 916.638.8326 or give us a call at 916.638.8387, and we can assist you with the return. By submitting this order customer agrees to these store policies above.

Any legal disputes and or claims concerning any product(s) are the manufacturer’s responsibility. If we need to consult/use an attorney to collect any fees from charge backs and or cancelled or bounced checks the customer will be charged those applicable fees we incur from any outside agency and or attorney. Transactions between you and Swimming Pools Etc. shall be governed by and construed in accordance with the laws of the State of California, without regard to the laws regarding conflicts of law. Any litigation regarding this agreement or any transaction between customer and Swimming Pools Etc. shall be brought in the state or federal courts located in Sacramento County, California and the customer hereby agrees and submits to such jurisdiction and venue as proper.

Privacy Policy:

ORDER INFORMATION

We provide an order form for you to use to request information or purchase products. When you place an order, we will collect certain personal information, such as your shipping and e-mail addresses, and certain financial information, such as your account number or credit card number, and we will place that information on a secured server. Your address and personal information is used to send orders and information about us to you and to contact you when necessary. Your financial information is used for billing purposes. Since you also have the option of purchasing products over the telephone, you can always elect to pay us by check. If you register with our web site in the "My Account" section, however, we can store your credit card and other information on file on our secure servers for your use on future orders. Thus, in the future, when you log on, you will be able to review the particular information for your card to confirm that it is the card you want to use again. All other credit card information is hidden, so that, for example, even you will not see your entire credit card number if you attempt to access it.

USE OF INFORMATION

Swimming Pools Etc. will not collect any information which is purely personal, such as your name, address, e-mail address, and telephone number, unless you specifically provide it to us when you visit our web site. We will not sell or share any personal information about you to or with any third party. At times, we may share aggregate, or summary information, such as statistics about our customers, sales traffic patterns and related site information to reputable third-party vendors. All such information, however, will not include any personally identifiable information about you.

Cookies:

When you access our database, Swimming Pools Etc. may place a feature called a "cookie," or small data file, on the hard drive of our computer. A cookie may contain certain information, such as a unique user session ID number, which is used to track the page(s) you visited. We do not store any personally identifiable information in your cookie. This unique number allows us to keep track of your order as you shop on our site. Cookies also allow us to recognize registered users when they visit, and they allow us to provide those customers with their account information. If you register with us or if you order from our site, we may use cookies to monitor and maintain information about how you use our site and what you buy. If you do not register or buy from the site, we may monitor and maintain information about your use of our web site in a manner that does not identify you. Cookies do not allow us to collect any additional information other than the information that was provided by you at the time of registration. Most web browsers automatically accept cookies, but you can usually change the configuration of your browser to prevent this from occurring. Even without a cookie, you can still take advantage of most of the features of our site, including making a purchase, but we will not be able to recognize you as a registered user. As a result, you will be unable to access (or change or delete) your account information.